Privacy policy
We collect as little personal information as we can, and only to look after you as a showroom client. This policy explains what we collect through this website and in the showroom, why, and the choices you have. We do not sell online and we never sell your information.
Who is responsible
ZYA Jewelry, with its showroom in Amman, Jordan, is responsible for the personal information described in this policy. You can reach us using the details on our Contact page.
What we collect
Information you give us: your name, telephone or WhatsApp number, email address and the content of your message when you send an enquiry, request a piece or book an appointment; and, in the showroom, the details needed for a purchase, a bespoke commission, a repair or an after-sales service, such as ring size and order notes. Information collected automatically: basic technical information such as browser type, device and pages visited, and small preference settings stored on your device, for example your language choice and the pieces you mark as favourites.
What we do not collect
We do not take payments online, so we never collect card or bank details through this website. Payments in the showroom are handled at the counter by the payment terminal provider. The virtual try-on uses your camera only on your own device. The camera image is processed in your browser, is never uploaded to us and is not stored.
How we use it
We use your information to reply to your enquiries, arrange and confirm appointments, prepare pieces for your visit, complete and record showroom purchases, carry out bespoke, repair and after-sales work, keep the website working and secure, and meet our legal and accounting obligations. We will only send you news about new collections or events if you have asked us to, and you can stop at any time.
How long we keep it
Enquiries and appointment requests are kept for up to two years so we can follow up and help with any later question. Purchase, certificate and after-sales records are kept for as long as needed to provide lifetime service on your piece and to meet legal and tax requirements.
Keeping it safe
We protect your information with access controls and secure, encrypted services, and only staff who need it to serve you can see it. No system is perfectly secure, but we take care to protect your information and to act quickly if anything goes wrong.
Your choices and rights
You can ask us to show you the personal information we hold about you, to correct it, or to delete it where we are not required to keep it. You can also ask us to stop contacting you. To make a request, contact the showroom; we may need to confirm your identity before acting on it.
Children
This website is not directed at children, and we do not knowingly collect personal information from anyone under 18 without a parent or guardian.
Changes and contact
We may update this policy from time to time; the date at the top shows the latest version. If you have any question about your privacy, please contact the showroom using the details on our Contact page.
ZYA Jewelry · +962791507474 · atelier@zya.jo
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